JMCQUARRIE.co.uk

James McQuarrie is a UK based Senior Product Manager who helps teams design, build and deliver digital products and services that delight their users.

Eporta

The mission at Eporta is to accelerate the world’s access to design by solving complexity in commerce for the (interior) design industry

I joined the team as a Senior Product Manager leading a squad of engineers and product designers working on a new offering called Tradehub. Tradehub is aimed at furniture and fittings manufacturers and is designed to help them sell their products online.

To date while working within the product team I have:

  • introduced the dual track Discovery & Delivery approach to product design and development
  • introduced the team to the Opportunity Solution Tree framework as a method of tracking our continuous discovery efforts
  • helped create an “innovation lab” program which allows our product squad to partner with a number of manufactures to co-create solutions to their most pressing business challenges. This involves multiple members of the squad meeting with manufactures on a weekly basis, sharing latest design ideas and gathering feedback about problems and challenges they face
  • focused the squad on addressing assumptions that are inherent in proposed solutions, adopting an experimental approach and testing multiple solutions to each problem we are trying to solve to allow for “compare and contrast” decision making.

These process and working practise changes have allowed the squad to deliver:

  • a faster and more simple quoting process that’s reduced the time from customer enquiry -> paid order from days to hours
  • a quoting flow that allows manufacturers to send personalised, itemised quotes generated automatically from their product catalogue to any customer on or off the Tradehub platform
  • an increase in quoting activity on the platform of 2x.